HELP CENTER
WHERE IS THIS SHOP LOCATED?
Shop Location
All our kobolds live in The Netherlands and specifically in a beautiful city called Groningen. If you live in or near Groningen and want to work together or just want to come have a look at our products, shoot our kobolds a message.
(Please refrain from actually shooting our kobolds, this will anger the dragon)
WHAT IS YOUR RETURN POLICY?
Return Policy
Our kobolds gladly accept returns
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
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Safe Delivery Assurance ​
We'll do everything in our power to make sure your products reach you on time and are in working condition when they arrive.
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If shipping broke or damaged your order we'll make sure to repair or replace everything until you are left with a perfectly working Kobold product!
DO YOU MAKE CUSTOM ORDERS?
Custom Orders
Our kobolds are always happy to try and modify our products or make new ones according to your ideas.
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Let us know your idea for your man-cave, game room or business and we can see if we are able to make your dreams come true!
WHO MADE THE KOBOLD ARTWORK?
Although kobolds are great crafters, they can't do everything by themselves.
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We asked our friends, and specifically Zach, at YesThievesCan to create some artwork for us. Be sure to follow their Instagram for more of their work and comics!
YesThievesCan
DO I HAVE TO PAY ADDITIONAL CUSTOMS AND IMPORT TAXES?
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. If you live outside Europe, this generally applies to you.
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VAT/Duties/Import Taxes are determined when a package is being imported into the country, and are based on weight, package size and package value. Each country has different rates for import fees, so they can be highly variable. For more information regarding your country’s individual import fee cost, please speak to your local post office. We cannot provide specific information on these fees, as they are not known to us, but please be aware of them ahead of time to save yourself an unpleasant surprise!
DO YOU HAVE MORE QUESTIONS?
Feel free to send us a message on any platform or fill in the contact form. We strive to respond as quickly as possible!